The dialer is the single biggest infrastructure decision an MCA shop makes after choosing a CRM. Get it right and your reps hit 250+ conversations a week. Get it wrong and you're paying for empty seat-time.
ReadyMode
Long-time favorite for mid-sized MCA shops. Strong predictive dialing engine, decent compliance suite, integrations with most major CRMs. Pricing roughly $150–$200 per seat per month. Pros: proven, scalable, well-supported. Cons: dated interface, occasional carrier-routing issues.
CallTools
Strong all-around platform with both predictive and progressive dialing modes. Built-in DNC scrubbing and TCPA compliance tools. Pricing $99–$179 per seat per month. Popular with smaller shops scaling up.
Aircall
Modern interface, excellent CRM integrations, but not a true predictive dialer — power dialer mode only. Better for inside-sales-style outbound at lower volume than for high-velocity MCA cold call floors.
Five9
Enterprise-grade. Overkill for shops under 20 seats. Strong compliance and reporting. Pricing $175+ per seat plus implementation. Used by larger funders directly more than by ISO shops.
What actually matters
- 01.Caller ID reputation — does the dialer manage rotation to avoid spam-flagging?
- 02.Local presence (matching caller ID to the dialed area code)
- 03.Native DNC scrubbing on every campaign
- 04.Recording storage and search
- 05.CRM integration that actually works (test before signing)
- 06.Hot transfer and conference call support for funder hand-offs
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