Auto-Dialer
An auto-dialer is sales software that automatically dials phone numbers from a lead list — typically using power, progressive, or predictive dialing modes — eliminating manual dial time and dramatically increasing rep call volume per hour.
Why This Matters
Auto-dialers are core infrastructure for high-volume B2B outbound shops. The three modes differ in pacing: power dialers dial one number at a time when the rep clicks (safest, TCPA-compliant); progressive dialers dial multiple numbers per available rep, connecting only when human answers (faster); predictive dialers use algorithms predicting answer likelihood, sometimes connecting reps with delay (highest volume, regulatory risk under TCPA). Most B2B SaaS shops use power or progressive dialers with TCPA-compliant configurations. Common platforms: PhoneBurner, Five9, Aircall, Outreach Voice, Salesloft Dialer.
Frequently Asked Questions
Frequently Asked Questions
Are auto-dialers TCPA-compliant for B2B?
Manual click-to-dial mode is generally compliant. Predictive dialing without human initiation requires prior express written consent for cellphones under TCPA. B2B calls to verified business landlines have broader TCPA exemptions, but cellphones used as business numbers fall in gray area requiring conservative dialing approaches.
What auto-dialer platforms work best for B2B?
Outreach Voice and Salesloft Dialer for SEP-integrated workflows. PhoneBurner and Aircall as standalone power dialers. Five9 for enterprise contact center. CRM-native dialers in HubSpot Sales Hub for integrated lower-volume operations. Choice depends on volume, integration requirements, and TCPA compliance posture.